Cancellation Policy / Polisi Pembatalan

Artistic Star Empire (Enterprise)
Website: www.atisticstarempire.com
Phone / WhatsApp: 019-8702203

1. Introduction / Pengenalan

This Cancellation Policy outlines the terms and conditions related to order cancellations and refunds for products and services provided by Artistic Star Empire.
Polisi ini menerangkan terma dan syarat berkaitan pembatalan pesanan dan bayaran balik bagi produk serta perkhidmatan yang disediakan oleh Artistic Star Empire.

2. Cancellation by Customer / Pembatalan oleh Pelanggan

Customers must notify cancellation in writing (via WhatsApp, email, or message) as soon as possible. If cancelled before materials are ordered, a partial refund may be considered after deducting admin costs. If cancelled after materials are ordered or production has started, the deposit will be forfeited.
Pelanggan mesti memaklumkan pembatalan secara bertulis (melalui WhatsApp, e-mel, atau mesej) secepat mungkin. Jika dibatalkan sebelum bahan dipesan, bayaran balik separa boleh dipertimbangkan selepas tolak kos pentadbiran. Jika dibatalkan selepas bahan dipesan atau kerja bermula, deposit tidak akan dikembalikan

3. Cancellation by Artistic Star Empire / Pembatalan oleh Artistic Star Empire

Artistic Star Empire reserves the right to cancel projects due to unforeseen circumstances such as lack of materials, technical issues, or unpaid invoices. In such cases, payments received will be refunded in full unless costs have already been incurred.

Artistic Star Empire berhak membatalkan projek jika berlaku keadaan luar jangka seperti kekurangan bahan, isu teknikal, atau kegagalan pelanggan membuat bayaran. Dalam kes sebegini, bayaran akan dipulangkan sepenuhnya kecuali jika terdapat kos yang telah ditanggung.

4. Refund Processing / Proses Bayaran Balik

Approved refunds will be processed within 7–14 working days using the same payment method (bank transfer or ToyyibPay). All refund amounts will be confirmed in writing.
Bayaran balik yang diluluskan akan diproses dalam tempoh 7–14 hari bekerja menggunakan kaedah yang sama (pindahan bank atau ToyyibPay). Jumlah bayaran balik akan disahkan secara bertulis.

5. Non-Refundable Items / Item Tidak Layak Bayaran Balik

Non-refundable items include custom-made orders, design or consultation fees, and completed work.
Item tidak layak bayaran balik termasuk tempahan khas, caj reka bentuk atau rundingan, dan kerja
yang telah disiapkan.

6. Governing Law / Undang-Undang yang Digunapakai

This policy is governed by Malaysian law under the Contracts Act 1950 and Consumer Protection Act 1999. Disputes will be resolved amicably or referred to the Tribunal Tuntutan Pengguna Malaysia (TTPM).

Polisi ini tertakluk kepada undang-undang Malaysia di bawah Akta Kontrak 1950 dan Akta Perlindungan Pengguna 1999. Sebarang pertikaian akan diselesaikan secara baik atau dirujuk kepada Tribunal Tuntutan Pengguna Malaysia (TTPM).

7. Contact Information / Maklumat Hubungan

Phone / WhatsApp: 019-8702203
Company: Artistic Star Empire (Enterprise)
Website: www.atisticstarempire.com

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